Shipping Policy — Arkada Studio

This English version is provided for information purposes only. In the event of any discrepancy, the French version prevails.

1. Shipping

Orders are processed and shipped within 1 to 10 business days after payment confirmation.

Arkada Studio reserves the right to select the most suitable carrier based on the destination, the weight, and logistical constraints. Carriers used include, but are not limited to: Colissimo, Mondial Relay, FedEx, DHL, DPD, and their local equivalents depending on the country of destination.

2. Order tracking

A tracking number is provided as soon as the selected carrier offers this feature. Tracking is provided in most cases 

3. Shipping zones and delivery times

These times are estimates and may vary depending on carriers, customs, and circumstances beyond our control.

For deliveries outside the European Union, the buyer acts as the importer. Any customs duties, local taxes, and import fees are payable by the buyer alone.

4. Shipping costs

Shipping costs are calculated based on the weight of the order and the destination zone. They are displayed at checkout, before the order is confirmed.

5. Choice of delivery point

If home delivery is not possible, Arkada Studio may ship an order to a pickup point rather than to the delivery address provided. In that case, the customer is informed by email after shipment. For any question about this change, contact us at contact@arkada.fr. We will make our best effort to find a suitable solution, without being able to guarantee any change once the parcel has been handed over to the carrier.

6. Carrier in the United States

Deliveries to the United States are handled by our partner logistics provider on site, which works with local carriers. Times and terms may vary depending on their network.

7. Refused deliveries

Arkada Studio reserves the right to refuse delivery to a country whose geopolitical or logistical conditions do not allow delivery under optimal conditions. If delivery is refused after payment, a full refund is issued, including transaction fees.

8. Delivery problems

If a parcel is lost, damaged, or not received, contact us at contact@arkada.fr with your order number. We will open an investigation with the carrier as soon as possible.

Uncollected parcels

For deliveries to a pickup point or a post office, the customer is required to collect the parcel within the time allowed by the carrier.
If the parcel is not collected and is returned to Arkada Studio, a new shipment may be offered. Reshipping costs are payable in full by the customer. No refund is issued until the parcel has been received by Arkada Studio.

Delivery address

The customer is responsible for the accuracy of the delivery information provided when placing the order. In the event of an error or an incomplete address that makes delivery impossible or causes the parcel to be returned to the sender, the costs of a new shipment are payable by the customer. Arkada Studio is not responsible for delays or losses caused by an incorrect address.

9. Contact

Arkada Studio

contact@arkada.fr

Office address: 

72 Rue de la République,

76140 Le Petit-Quevilly

Normandy, France